ookww Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how ookww ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access or use the ookww platform at https://ookww.io, including all associated games, features, promotions, and customer support services.

ookww is committed to safeguarding the privacy and personal data of all players, particularly those based in Bangladesh. This Policy has been drafted in alignment with globally recognised data protection principles, including those enshrined in the General Data Protection Regulation (GDPR), and reflects our genuine commitment to handling personal data with integrity, transparency, and proportionality.

By creating an account, making a deposit, placing a bet, or otherwise using the ookww platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the ookww platform.

2 Data We Collect

ookww collects personal data from you in a variety of ways and at different stages of your interaction with the platform. The categories of personal data we collect are outlined below.

2.1 Registration Data

When you create an ookww account, we collect the following information:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number (registered in Bangladesh)
• Residential address
• Username and encrypted password

2.2 Identity Verification (KYC) Data

As part of our mandatory Know Your Customer process, we collect:

• Government-issued photo identification (National ID Card, passport, or driving licence)
• Proof of address documentation (utility bill, bank statement dated within 3 months)
• Proof of payment method ownership (bKash, Nagad, Rocket, Upay, or bank account confirmation in your name)
• Any additional documentation requested during enhanced due diligence reviews

2.3 Financial & Transaction Data

When you make deposits or withdrawals, we collect:

• Payment method details (mobile banking account reference, bank account details)
• Deposit and withdrawal amounts and timestamps
• Transaction reference numbers issued by payment providers
• Betting history, game session data, and win/loss records

2.4 Technical & Usage Data

We automatically collect certain technical data when you access the platform:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and session duration
• Click patterns and navigation behaviour
• Error logs and performance diagnostics

2.5 Communications Data

When you contact our support team or respond to platform communications, we collect:

• Content of support tickets, live chat transcripts, and email correspondence
• Feedback submitted via surveys or promotional participation
• Records of any complaints formally raised with ookww

3 How We Use Your Data

ookww uses your personal data solely for the purposes described in this Policy. The primary purposes for which we process your data are:

ookww does not use your personal data to make fully automated decisions that produce legal or similarly significant effects without human oversight. Where automated systems flag an account for review (for example, fraud detection algorithms), a qualified member of our compliance team will conduct a manual review before any action is taken.

4 Legal Basis for Processing

ookww processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:

• Contractual necessity: Processing your registration data, KYC documentation, and financial transaction data is necessary for ookww to fulfil its contractual obligations to you under the Terms and Conditions you accepted when creating your account.
• Legal obligation: Certain data processing activities — particularly those relating to anti-money-laundering (AML) checks, identity verification, and the retention of financial records — are required by applicable law.
• Legitimate interests: ookww processes usage and technical data on the basis of its legitimate interest in improving the platform, preventing fraud, ensuring network security, and monitoring responsible gaming obligations. We conduct a balancing assessment to ensure these interests do not override your fundamental privacy rights.
• Consent: Where we process your data for marketing communications — such as promotional emails about bonuses, new games, or seasonal offers — we do so only on the basis of your explicit consent. You may withdraw this consent at any time by contacting support or adjusting your account notification preferences.

5 Data Sharing

ookww does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. We share personal data only in the limited circumstances described below:

5.1 Payment Processors

To process deposits and withdrawals, ookww shares necessary transaction data with the relevant payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers receive only the minimum data required to complete the transaction and are contractually bound to handle it securely and not use it for any other purpose.

5.2 Identity Verification Services

ookww may use accredited third-party KYC and identity verification services to validate the documents you submit. These services act as data processors on ookww's behalf and are bound by strict data processing agreements. They do not retain your identity documents beyond the verification process.

5.3 Game Providers

Game studios whose content appears on the ookww platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive pseudonymised session data (such as a session token) to enable gameplay. These providers do not receive your name, address, payment details, or any other directly identifying personal information.

5.4 Legal and Regulatory Disclosures

ookww may disclose your personal data to law enforcement authorities, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to prevent or detect crime, protect the safety of individuals, or enforce our legal rights.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ookww's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any change to the privacy arrangements governing your data before it takes effect.

6 Cookies & Tracking Technologies

The ookww platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file stored on your device by your web browser when you visit the ookww website.

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can control and manage cookies via your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or be notified before a cookie is placed. Please note that disabling strictly necessary cookies will prevent you from logging in to or using the ookww platform. Disabling functional or analytical cookies may result in a reduced or less personalised experience.

7 Data Retention

ookww retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where data must be retained beyond standard periods due to an ongoing legal dispute, regulatory investigation, or court order, ookww will retain only the data directly relevant to that matter until the matter is resolved.

8 Security Measures

ookww implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and the ookww platform
• Encrypted storage for all sensitive data at rest, including KYC documents, passwords, and payment details
• Password hashing using industry-standard cryptographic algorithms — ookww never stores your password in plain text
• Access controls limiting internal access to personal data on a strict need-to-know basis, with all internal access logged and audited
• Multi-factor authentication for all internal staff accounts with access to player data management systems
• Regular security audits and penetration testing of the platform infrastructure
• Automated fraud and anomaly detection systems that flag unusual account activity for immediate review
• Data breach response procedures that enable rapid containment and notification in the event of any confirmed security incident

9 Your Privacy Rights

As a player on the ookww platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link). We will respond to all privacy rights requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data we hold about you. We will provide this in a clear, readable format within 30 days of your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that correcting KYC-related data may require you to submit updated documentation.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe it is being processed unlawfully. This right is subject to our legal data retention obligations — we cannot delete financial transaction records required to be retained by law.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: You may request a copy of the personal data you have provided to us in a commonly used, machine-readable format, so that you can transfer it to another service provider if you wish.
• Right to Object: You have the right to object to processing of your personal data where it is based on our legitimate interests. You also have an absolute right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To opt out of marketing communications, contact our support team.

10 Minors & Age Verification

The ookww platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in the ookww account registration and KYC process, and we take this obligation seriously.

If ookww discovers or has reason to believe that an account has been registered by, or on behalf of, a person under the age of 21, that account will be immediately suspended, all associated personal data will be reviewed, and the account will be permanently closed. Any funds held in the account at the time of closure will be handled in accordance with our Terms and Conditions and applicable law.

11 International Data Transfers

ookww's primary operations and player data infrastructure are focused on serving the Bangladesh market. However, certain service providers — particularly game studios, cloud infrastructure providers, and international payment networks — may process or store data in jurisdictions outside Bangladesh.

Where personal data is transferred internationally, ookww ensures that appropriate safeguards are in place to protect that data to a standard equivalent to or exceeding the protections set out in this Policy. These safeguards may include:

• Contractual clauses that bind the recipient to process the data only in accordance with ookww's instructions and this Policy
• Transfer to jurisdictions that have been assessed as providing an adequate level of data protection
• Use of recognised certification schemes or codes of conduct by the recipient organisation

If you would like further information about the specific safeguards applied to any international data transfer involving your personal data, please contact our support team.

12 Changes to This Privacy Policy

ookww may update this Privacy Policy from time to time to reflect changes in our data practices, improvements to the platform, or evolving legal and regulatory requirements. When material changes are made, we will notify registered players by email at the address associated with their ookww account, at least seven (7) days before the updated Policy takes effect where practicable.

The date shown at the top of this Policy and in the "Last updated" field in the table of contents reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the ookww platform after the effective date of any revision constitutes your acceptance of the updated Policy.

If you do not agree with the revised Policy, you may request account closure and withdrawal of your remaining balance before the updated Policy takes effect. To do so, contact our support team at [email protected].

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ookww handles your personal data, please contact our privacy and support team using the details below. All privacy-related communications should be submitted in English and should include your registered account username so we can locate your records promptly.

For responsible gaming concerns, self-exclusion requests, or guidance on managing your account, please visit the Responsible Gaming page. For a full understanding of your rights and obligations as an ookww player, please also review our Terms & Conditions.